Why Choose Us?

All of our expert lawyers (from our Solicitors through to our paralegals and trainees) are all accredited by the Law Society Immigration and Asylum Accreditation Scheme. This means that our team have undertaken exams and tests to ensure that their knowledge of immigration law is accurate and up-to date. We also arrange regular training for our team to ensure that we stay abreast of changes in the law, and Home Office guidance.

Our lawyers will work hard to understand your needs and objectives. We do not a ‘one size fits all approach’, because we understand that every client and every case is different. You will therefore receive specific and tailored advice focused on your objectives.

At Batley Law Ltd, we try to provide the best possible service to our clients and in order to do this we need to know from you if you feel dissatisfied with any aspect of the service you receive. We recognise that occasionally you may wish to raise concerns about the service you have received.  Should you have any complaint about any aspect of our service or our charges, in the first instance we suggest that you raise these with the person dealing with your case.

Alternatively, if you wish to raise a formal complaint, you can do so by emailing on complaints@batleylaw.co.uk , or in writing to our Managing Director at Batley Law Ltd, 26 Wellington Street, Batley, WF17 5HU.

What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman (PO Box 6167, Slough, SL1 0EH) will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving our final response to your complaint

and

No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was cause for complaint.

What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.